Shop With Confidence
AUTHENTICITY
At Plato's Closet San Mateo, we are in the unique position of offering our customer value secondhand products from brands like Shein and Forever 21 all the way up to hype brands like Bape and Supreme, Nike sneakers and even some authentic designer items from brands like Louis Vuitton, Prada and Chanel. Since we offer rare and luxury items in our assortment, we understand and are committed to upholding the importance of authenticity and offer only genuine products. To support this we have implemented the following authenticity policy:- Authenticity Guarantee: We guarantee the authenticity of all the luxury items available in our store. We carefully authenticate each product using a combination of expert knowledge, rigorous inspection, and established industry standards and as well leverage independent experienced professionals who are experts in identifying authentic luxury goods. If ever an item is found to be not authentic, it will be returned for a full refund. Refunds will only be approved on items that are accompanied by proof of purchase with the authenticity zip tie still attached to the item. Removing the Authenticate Pro zip tie from an item will void this guarantee.
- Thorough Inspection Process: Before any item is accepted into our inventory, it undergoes a comprehensive inspection process using third party authenticators at Authenticate Pro as well as Entrupy. Our experts meticulously examine each product, paying close attention to the quality, craftsmanship, materials, and branding details.
- Documentation and Certification: Every luxury item sold at is accompanied by proper documentation and certification. This includes certificates of authenticity from reputable third-party authenticators, and any relevant product information. We understand the importance of these documents for our customers' peace of mind and value preservation. Please note that while we do strive to provide original documentation for the items we sell, the vast majority of the items we intake do not come with said documentation.
- Customer Support and Verification: Our dedicated customer support team is available to answer any questions or concerns related to authenticity. We understand the importance of open communication and are ready to provide additional information, images, or any other necessary details to help customers make informed decisions.
If you have any further questions or require additional information, please do not hesitate to contact our customer support team at shopplatosclosetsanmateo@gmail.com